Technical Support Engineer

Technical Support Engineer

We are looking for a Technical Support Engineer in order to support and educate companies Distributors and Dealers. The company develops industrial large format printers in which they distinguish themselves with their innovative digital colouring and cutting methods. They develops the complete product range for all product lines, both software and hardware.

Tasks:

1. After sales support to the company dealers across EMEA:

• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Inspect cases for technical complexity and advise our customers accordingly
• Direct support to dealers and distributors by onsite interventions
• Communicate with development teams in order to find solutions

2. Exhibition support

• Installation, operating and dismantling of machines 
• Advising customers about specific applications and supporting sales during the show

3. Training

• Organizing and hosting technical trainings for dealers and distributors
• Elaborate the knowledge base for internal / external use

4. Refurbishing of secondhand machines

• Inspection and repair of returned / used machines for re-sale
• Maintenance of machines located in the showroom

Job requirements:

Education

• BSc/MSc in electronics /mechanics
• Fluent written and oral communication skills in English and preferably in another European language
• Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software
• More than average IT-skills 

Work experience

• Experienced in direct B2B (business-to-business), servicing of large format printers or other comparable technology (min. five years)
• Experienced in organizing and hosting B2B trainings
• Experienced in digital printing technology and processes
• Knowledge and experience with warranty terms and the decision making process

General:

• Travelling throughout Europe on a regular basis
• Good communicative skills
• Customer and service minded attitude
• Eager and fast learner

Excited? Apply directly or contact for more information. You can call on +31 (0)85 760 3908 or mail to info@yorisrecruitment.com